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Thursday, May 14
 

1:35pm MDT

Ombuds what? - From conflict to clarity: The Ombuds role in concern resolution and customer experience
Thursday May 14, 2026 1:35pm - 2:40pm MDT
  1. Understand the Value of Ombuds Programs: Explain how the core characteristics of Ombuds work support effective resolution and enhance the customer experience within the Department of Health and Human Services (DHHS).
  2. Explore the Disability Ombuds Program: Gain specific knowledge about the features and functions of this vital program.

Speakers
avatar for Angie McCourt

Angie McCourt

Director, Office of Ombuds, Utah Department of Health and Human Services
Angie has been with the Department of Health and Human Services (DHHS)  for over 25 years. The majority of her career was with Juvenile Justice and Youth Services as the Assistant Program Director at the Castle Country Youth Center, in Price, Utah. Currently, Angie serves as the... Read More →
Thursday May 14, 2026 1:35pm - 2:40pm MDT
Lonestar

2:45pm MDT

Assistive Technology for Enhanced Safety and Independence
Thursday May 14, 2026 2:45pm - 3:50pm MDT
SmartMonitor provides connected assistive technology solutions designed to enhance safety, independence, and quality of life for individuals with intellectual and developmental disabilities (IDD). Through Inspyre, powered by Acuma Health, and AllWell, SmartMonitor helps enable more proactive, person-centered support for individuals living independently, in supported living environments, or receiving remote support services. Available on Apple and Android smartwatches as well as standalone wearable devices, the solutions offer features including unusual movement and heart rate monitoring, fall alerts, help button functionality, real-time location tracking, safe zone notifications, reminders, and customizable alerts delivered via text, call, and email. SmartMonitor’s HIPAA-compliant organizational portal also empowers remote and direct support providers with centralized oversight, event history, downloadable reports, and real-time visibility across client populations. These technologies can often be funded through Medicaid waiver programs and align closely with waiver goals focused on independence, community integration, safety, and efficient service delivery for the IDD population.
Speakers
AN

Anoo Nathan

CEO, Smart Monitor Corp.
DL

Desirea Leal

Sales and Marketing Manager
Thursday May 14, 2026 2:45pm - 3:50pm MDT
Lonestar
 
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