Name: Ombuds what? - From conflict to clarity: The Ombuds role in concern resolution and customer experience
Start: 2026-05-14T13:35:00-0600
End: 2026-05-14T14:40:00-0600

Ombuds what? - From conflict to clarity: The Ombuds role in concern resolution and customer experience

Thursday May 14, 2026 1:35pm - 2:40pm MDT

Lonestar

Video Stream

Understand the Value of Ombuds Programs: Explain how the core characteristics of Ombuds work support effective resolution and enhance the customer experience within the Department of Health and Human Services (DHHS).
Explore the Disability Ombuds Program: Gain specific knowledge about the features and functions of this vital program.

Speakers

Angie McCourt

Director, Office of Ombuds, Utah Department of Health and Human Services

Angie has been with the Department of Health and Human Services (DHHS) for over 25 years. The majority of her career was with Juvenile Justice and Youth Services as the Assistant Program Director at the Castle Country Youth Center, in Price, Utah. Currently, Angie serves as the... Read More →

UDDC Presentation pdf

Thursday May 14, 2026 1:35pm - 2:40pm MDT
Lonestar

Breakout Session

HIVE Leadership Conference 2026

Angie McCourt

Attendees (4)

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HIVE Leadership Conference 2026

Angie McCourt

Attendees (4)

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